Do I Have To Refund On EBay?

How do I request a refund on eBay?

Go to your Returns dashboard – opens in new window or tab.Select View return details beside the item.Select Give a full refund and then Continue.On the next page you’ll see the refund amount.

Select Refund the buyer..

Does an eBay seller have to refund?

If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee.

Do you get your money back if you return something on eBay?

Here’s how the seller may respond: Accept your return request and offer a full refund – You’ll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.

What happens if you dont refund on eBay?

If you don’t refund buyer for any reason they will automatically refund them from money you have in your PayPal acccount, if you don’t have sufficent funds in there they will withdraw it from your bank or credit card. Unfortunately eBay has changed over the past few years and is no longer “seller” friendly.

What happens if a buyer requests a refund on eBay?

The buyer must return the item to get a refund unless you state otherwise in your return policy or messages to the buyer. If a buyer demands a refund while refusing to return the item, you don’t have much to worry about beyond negative feedback. eBay requires them to return the item for a refund.

How long does an eBay buyer have to ask for a refund?

30 daysIf you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee.

How do you handle unhappy customers and refunds?

17 Ways to Deal With Unhappy CustomersDon’t React First. Listen and put yourself in his or her shoes–it makes a difference. … Be on Their Team. We teach our customer service reps to always be on the same team as the customer. … Don’t Disagree Right Away. … Make the Customer Whole. … Listen to Them. … Call Them. … Evaluate their Expectations. … Ask One Question.

Who pays for Ebay returns?

If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).

How do I get a refund on eBay if I never received an item?

Report an item that hasn’t arrived through My eBayGo to Purchase history – opens in new window or tab.Select More actions beside your item and then I didn’t receive it.Tick the box beside I want a refund or I want the item.You have the option of adding a message to the seller.Select Send request.

Can I refuse to give a refund on eBay?

Re: what happens if you refuse to issue a refund If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch. Your decision, refund now or later.

Can you ask for a refund on eBay?

Refunds may be granted by eBay if you never received an item you paid for or if the item arrived faulty or completely different than the item’s description in the original listing. While eBay sellers should hopefully offer you a refund willingly, eBay will step in to mediate if necessary.

What happens if buyer doesn’t respond to eBay case?

If the buyer doesn’t respond to your message or invoice and still hasn’t paid, here’s what you should do: … Under Have you received payment from the buyer?, select No. The unpaid item is then recorded on the buyer’s account, the final value fee will be credited back to you, and you can relist the item.