Quick Answer: How Do I File A Complaint With UPS?

How do I report a damaged UPS package?

Package senders or receivers can use our online submission process to report package damage.

An inspection by a UPS representative may be required.

You also have the option to submit photo documentation along with your claim..

Can I sue ups for Misdelivery?

Yes, you can sue for your consequential damages. However, when you ship UPS, you may sign a waiver that prevents you from suing for consequential damages.

Can you email ups?

For Customers in the United States: E-mail your UPS tracking numbers to totaltrack@ups.com.

Who do I call if my UPS package doesn’t arrive?

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

How long does a UPS investigation take?

The process to investigate a lost package or uncollected C.O.D. claim takes an average of 10 business days. When reporting a damaged package, once all pertinent information and documentation are received, it generally takes 10 to 15 business days to complete a claims investigation, depending on the country.

Is ups responsible for damaged packages?

UPS automatically protects each domestic package and international shipment against loss or damage up to a value of $100 without a declaration of value. … If not, the maximum liability for loss or damage to a package is $100. Not declaring the appropriate value can cause issues when filing a claim.

How do I get a refund from UPS?

If we did not attempt to deliver your shipment by the guaranteed date or time, you can submit a request for a service refund by. Calling 1-800-PICK-UPS® (1-800-742-5877) and say “Refund”. Or logging into the UPS Billing Center and selecting Request a Refund.

How do I contact my local UPS?

Select Find Locations from the navigation menu under the Locations tab, or call 1-800-PICK-UPS® (1-800-742-5877) for the Customer Center nearest you.

How do I speak to a customer service representative at USPS?

When a customer calls 1-800-ASK-USPS (1-800-275-8777), the customer service telephone number for the U.S. Postal Service® (USPS®), they will hear a greeting, then a language choice option (press 2 for Spanish).

Can I call UPS driver?

UPS My Choice® members can request their drivers leave eligible packages somewhere specific, such as a back door or a concierge, or deliver shipments to another address, including a UPS Access PointTM location, a UPS customer center, or neighbor, where available.

How can I talk to a live person at USPS?

If you need to talk to a live person in the United States Postal Service customer service department perform following steps:Dial 1-800-222-1811. … When you hear an automated voice asking you to say required option, say “Agent”.The automated voice will confirm if you really need to speak to an agent.More items…

Can I take my UPS package to the post office?

Consumers also can drop the package off at their local U.S. Post Office, in postal collection boxes, at traditional UPS drop-off locations, third-party retailers, or hand it to a UPS driver. …

Where does my UPS package go if I not home?

Shipments that do not require a signature can be left in a safe place, out of sight and out of weather, at the driver’s discretion. This could include the front porch, side door, back porch, garage area, or with a neighbor or leasing office (which would be noted in a yellow UPS InfoNotice® left by the driver).

What happens if UPS lost my package?

UPS Authorizes the Claim If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. If the package is found, UPS will not approve the claim and will route the package on to the recipient. UPS will notify you when the package is delivered.

How do I file a complaint on a UPS driver?

Call 1-800-PICK-UPS. This is a call center which forwards all messages they take to the appropriate center. The center operations management supervisor will forward it to either the drivers on road supervisor or the center manager. Complaints against drivers are taken very seriously.

How do I speak to a person at UPS?

Dial 1-888-742-5877, then say “agent” or press 0 and stay on the line. After that, the automated phone system will connect you to a live customer service agent from UPS.

Is UPS and USPS the same?

What is the difference between UPS and USPS? Generally, USPS is designed to ship smaller packages and mail quickly and cost-effectively, while UPS is intended for shipping larger parcels worldwide. Both UPS and USPS are two very different entities. The main difference stems from their very different backgrounds.

Will UPS refund for stolen package?

If a package never reaches its buyer and it is presumed stolen, the buyer should call UPS and file a claim. … When one is issued, it will be mailed to the buyer for the sum of the lost or stolen product. In most cases though, the shipping costs will not be refunded even if the product is.