Quick Answer: How Do You Speak To Someone At Hermes?

How can I speak to Hermes UK?

Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk..

Why is my Hermes parcel returned to sender?

The reason for this is that depots only hold parcels for a limited amount of time. Once additional delivery information has been requested, the depot will as a best endeavour, attempt to hold the parcel for 72 hours. If additional information is not received, then the parcel will be returned to sender.

What is a local depot Hermes?

Your parcel has been transported to one of our national hubs for sorting based on its destination. Local delivery depot. Your parcel is at the nearest depot to its destination, waiting for delivery. Out for delivery. Your parcel is with a courier, on its way to its destination, and can be expected to arrive.

How do I track my return with Hermes?

You can track a parcel you’re returning in the same way as one you’re receiving. All you need to do is enter the 16 character parcel tracking code into the tracker. If you’re returning a parcel using a Print In-Store device, make a note of the long number underneath the printed label and enter it in the box above.

What times does Hermes deliver till?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays. At the moment, we don’t collect parcels on Sundays.

Does Hermes have a live chat?

If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

How can I contact Hermes directly?

Phone number: 0330 808 5456.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work.

How do I complain about Hermes?

myHermes complaints contactsVisit Customer Services.Call Customer Services on 033 0333 6556.Visit Live Chat.Email Martijn deLange (Chief Executive Officer (CEO)) on Martijn.deLange@hermes-europe.co.uk.Tweet myHermes Customer Services.

How can I get a hold of Hermes?

Contact Hermes Group by calling their local-rate phone number 0330 333 6556 in order to speak to a customer service advisor about your Hermes parcel delivery or myHermes parcel drop-off service.

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

Where is my parcel Hermes?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

What do I do if Hermes Parcel not delivered?

Your courier will always make three attempts to deliver your parcel. They’ll leave a calling card to let you know when’ll make their next attempt, which is usually the next working day. If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.