Quick Answer: What Is Customer Service In Simple Words?

What are 3 important qualities of customer service?

16 key customer service skillsPatience.

Patience is crucial for customer service professionals.

Attentiveness.

Ability to communicate clearly.

Knowledge of the product.

Ability to use positive language.

Acting skills.

Time management skills.

Ability to read customers.More items…•.

How do you handle angry customers?

How to Deal with Angry CustomersRemain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you’ll take to solve the problem.Set a time to follow-up with them, if needed.Be sincere.Highlight the case’s priority.

What is customer service simple definition?

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Many companies also provide self-service support, so customers can find their own answers at any time day or night.

How do you provide excellent customer service?

Be friendly. The most important rule in providing excellent customer service is to be friendly. … Respond in a timely manner. … Know your product or service. … Listen to your customers. … Say thank you. … Get to know your customers. … Ask for feedback. … Use the feedback you receive.More items…•

Why is customer service important?

Customer service is important because it can help you to: Increase customer loyalty. Increase the amount of money each customer spends with your business. Increase how often a customer buys from you. Generate positive word-of-mouth about your business.

What is customer service answer?

Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer.

Who has the best customer service?

Top 10 brands with the best customer serviceDisney Cruise Line: Service Score –– 9.59 out of 10.See’s Candies: Service Score –– 9.38 out of 10.Justice: Service Score –– 9.24 out of 10.Lands’ End: Service Score –– 9.18 out of 10.Chick-fil-a: Service Score –– 9.11 out of 10.Publix: Service Score –– 9.07 out of 10.More items…•

What are the types of customer service?

Types of Customer ServiceSelf-serve Customer Service. … Live Chat Support. … Social Media Support. … Email support. … Phone support. … IVR – Interactive Voice Response. … Going omnichannel. … To prevent or to react?More items…•

What are your weaknesses?

Example Weaknesses for InterviewingI focus too much on the details. … I have a hard time letting go of a project. … I have trouble saying “no.” … I get impatient when projects run beyond the deadline. … I sometimes lack confidence. … I can have trouble asking for help. … It has been difficult for me to work with certain personalities.More items…•

What is customer service and examples?

What are some examples good customer service? In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more.

What good customer service looks like?

Good customer service is being able to talk and listen. Happy agents sound happy, are calm and have a better rapport with customers. Amazing customer service is created by quickly meeting customers’ needs – the basis is rapid communication.

What are 3 benefits of good customer service?

Benefits of good customer service include repeat customers, more sales, and better cash flow. Whether you own a restaurant, a hair salon, or any other type of business, creating consistently stellar customer experiences plays a major role in your success.

What are the 4 principles of customer service?

Here are seven customer service principles that can help you transform your support operations and deliver the best experience every time.Support customers as a team. … Listen to customers (and share their feedback). … Don’t be a robot. … Be honest about what you don’t know. … Practice empathy. … Know your product.More items…•

How do you define customer service best answer?

Sample ‘Define Excellent Customer Service’ Interview Answers Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way.